Last updated: April 21, 2026
Full refund within 14 days of purchase if you have not used your Pass.
Refunds are processed within 5-10 business days after approval.
Simply send us an email and we will handle the rest.
At Benidorm Holiday Pass, we want you to be completely satisfied with your purchase. We understand that plans can change, which is why we offer a straightforward refund policy. Please read the following terms carefully.
In accordance with EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of the date of purchase, without giving any reason, provided that:
Once you redeem any deal at a participating venue, the right of withdrawal expires, as the digital service has been fully performed with your prior express consent.
To request a refund, please follow these steps:
Write to hello@benidormpass.com with the subject line "Refund Request".
Provide your full name, the email address used for purchase, and the date of purchase.
We will verify that your Pass has not been used and confirm your refund within 2 business days.
The refund will be credited to your original payment method within 5-10 business days.
Refunds cannot be issued in the following cases:
We do not offer partial refunds. If the Pass has been used in any capacity, a refund will not be processed. However, if you experience technical issues that prevent you from using your Pass, please contact us and we will work to resolve the problem or find a fair solution.
If a participating venue permanently closes or removes a significant number of deals, we will work to find replacement venues and deals. The removal of individual deals by a venue does not constitute grounds for a refund, as the Pass provides access to a network of 150+ venues.
We kindly ask that you contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving issues quickly and fairly. Unauthorized chargebacks may result in account suspension.
For refund requests or questions about this policy, please contact us:
Benidorm Holiday Pass
Calle Xeraco 10, Piso 10
03509 Finestrat (Alicante), Spain
Email: hello@benidormpass.com